Return & Refund Policy

1. Scope

This Return & Refund Policy (the “Policy”) explains when a payment or in-app purchase made for services offered through any mobile applications, websites, or digital services operated by Digiaff Technologies Private Limited is eligible for a refund, how to request a refund, and the timelines for refund processing. This Policy is in addition to our Terms of Use and Privacy Policy.

2. Definitions

• Merchant: Digiaff Technologies Private Limited.
• User / Customer: Any person who purchases a product or service through Digiaff platforms, apps, or websites.
• Transaction: Any payment made through in-app purchases or via our payment partners.

3. General Refund Principles

• All payments made for digital services, credits, or subscriptions are generally non-refundable once the digital product or service has been delivered or consumed.
• Refunds are considered only in exceptional cases such as technical failure, duplicate charges, or failure of delivery where a paid service was not provided.
• Refund requests will be evaluated on a case-by-case basis.

4. Refund Eligibility — Typical Scenarios

5. Refund Process

• Refund requests must be sent to support@digiaff.com with transaction details, payment proof, and description of the issue.
• If approved, refunds will be initiated within 7–10 working days from approval date.
• Refunds will be processed through the original mode of payment only.

6. Contact Information

If you have any questions about this Return & Refund Policy, please contact us at: